Privacy Policy

Privacy Policy

Effective Date: 16th September 2024

At Bilba Clinic, we are committed to protecting and respecting the privacy of our patients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our clinic or use our services.

By accessing our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

  1. Information We Collect

We collect various types of personal information to provide you with medical care and related services. The information we collect may include:

Personal Identifiable Information (PII):

  1. Name, address, phone number, email address
  2. Date of birth
  3. Gender
  4. Emergency contact details

Medical Information:

  1. Medical history, diagnoses, and treatment plans
  2. Lab results, prescription details, and medications
  3. Health insurance information
  4. Physical and mental health records
  5. Appointment history and visit notes

Payment Information:

  1. Billing information, including credit card details and insurance details for payment processing.

Website Usage Data:

  1. IP address, browser type, device information, cookies, and browsing behaviour when interacting with our website or app.
  2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing Medical Services:

  1. To diagnose, treat, and manage your medical care.
  2. To communicate with you about your appointments, test results, and health recommendations.

Billing and Payment:

  1. To process payments and insurance claims related to your medical care.

 

Administrative Purposes:

  1. To schedule and confirm appointments.
  2. To send reminders for upcoming appointments or follow-up care.

Legal and Regulatory Compliance:

  1. To comply with healthcare regulations and other applicable laws.
  2. To protect against fraud, respond to legal inquiries, or fulfil other legal obligations.

Website and Service Improvement:

  1. To improve our website, services, and patient experience.
  2. To monitor and analyse website usage for performance and security.
  3. How We Protect Your Information

We take reasonable measures to safeguard your personal and medical information, both online and offline. This includes:

  1. Encryption of sensitive data (e.g., payment information).
  2. Secure storage and restricted access to medical records.
  3. Staff training to ensure that they are aware of privacy practices and procedures.
  4. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information under the following circumstances:

  1. Healthcare Providers and Partners:
  2. We may share your information with doctors, specialists, medical laboratories, and other healthcare providers involved in your care.

Insurance Companies:

  1. We may share necessary medical and billing information with your health insurance provider to process claims or determine coverage.

Service Providers:

  1. We may share your information with third-party service providers (e.g., billing companies, IT service providers) who assist us in delivering services. These providers are required to protect your data and use it only for the purposes we have authorised.

Legal and Regulatory Requirements:

  1. We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other legal processes.
  2. Your Rights and Choices

You have certain rights regarding your personal information:

  1. Access: You have the right to request a copy of your medical records and other personal information we hold.
  2. Correction: You can request that we correct any inaccuracies in your information.
  3. Deletion: In some cases, you may request that we delete your personal information, though we may need to retain certain records for legal or medical reasons.
  4. Opt-Out of Communications: You can opt out of receiving non-essential communications (e.g., newsletters, marketing materials) at any time by following the instructions in the communication or contacting us directly.

To exercise these rights or if you have any questions about how your data is handled, please contact the clinic and let us know.

  1. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your user experience, analyse website traffic, and improve our services. You can manage your cookie preferences through your browser settings.

  1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch.